Refund and Returns Policy
Our Refund and Returns Policy
More services
About Refund and Returns Policy
Bexber LLC, we are committed to delivering high-quality digital services and solutions through our platform. Because our products are software-based and delivered digitally, we follow a clear and fair refund policy outlined below.
1. Digital Products & SaaS Services
All purchases made on Bexber IT are for digital goods and cloud-based services, which are considered delivered once access is granted or service is activated.
No physical items are shipped.
Services are considered rendered once user access is provided, accounts are provisioned, or configuration/setup has begun.
2. Refund Eligibility
We offer refunds only under the following circumstances:
The product or service was not delivered within the agreed time due to a fault on our side.
A technical issue caused the service to be unusable and was not resolved within a reasonable time after being reported.
You were wrongly charged or made a duplicate payment.
All refund requests must be submitted within 7 days of the original purchase.
3. Non-Refundable Cases
We do not offer refunds in the following cases:
Change of mind after purchase.
Failure to read service specifications before ordering.
Incompatibility with third-party software or systems not supported by Bexber IT.
Claims made after the 7-day refund period.
4. Subscriptions & Recurring Billing
Subscription services (monthly, yearly) can be canceled at any time from your account or by contacting support. Upon cancellation:
Your service will remain active until the end of the paid period.
No partial refunds are issued for unused time.
5. How to Request a Refund
To request a refund, please email us with the subject line “Refund Request” and include your order ID and reason:
📧 Email: [email protected]
We aim to respond to all refund inquiries within 2 business days.
6. Contact Information
Bexber LLC
5900 Balcones Dr Ste 100
Austin, TX 78731, United States
📞 Phone: +1 (409) 419-3836
📧 Email: [email protected]
7. Updates to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with a new effective date.